Refund policy

Returns & Exchanges

We want you to love what you wear. If something isn’t right, we’re here to help.

Return Window

You may request a return within 14 days of delivery.

Eligibility

Items must be:

Unworn and unwashed

In original condition

With tags attached

Non-Returnable Items

Customised jerseys (name & number)

Clearance items

Exchanges

We offer exchanges for size issues, subject to availability. 
Customers are responsible for return shipping unless the item is faulty or incorrect.

How to Request a Return

Email us at enquiries@thefanpavilion.com with:

Order number

Reason for return

Photos (if faulty)

We will respond within 48 hours with next steps.

Returns Address
The Fan Pavilion - Returns
Unit C12, Big Yellow Self Storage
163 London Road
London
KT2 6NU